Your customers are your bread and butter
Loyal customers make your business excellent
Too many companies in the service and retail industry, ignore this basic simple idea that your customer is right and needs to be cherished. Customers need to feel wanted and cared about, in all industries, but even more so in the beauty industry.
We offer a morning workshop that enables your receptionists, therapists, attendants even your managers to know how to offer great customer service, ensuring your customer return time and again.
Everyone in your business that has any contact with a customer of yours, needs this workshop
You, the business owner need to invest a small amount of time and money and your business will see a huge difference, in revenue, sales, repeat bookings and regular referrals from your customers and clients.
Aims and Objectives
The ITEC Level 3 Diploma in Customer Service is a vocational qualification regulated by Ofqual within the Qualifications and Credit Framework. It focuses on a range of practical skills and underpinning knowledge required in the delivery of Customer Service across a range of vocational areas.
The qualification is designed to provide a sound platform onto further learning or training
To achieve a Level 3 Diploma in Customer Service, Learners must complete a minimum of 55 credits: 31 credits from Mandatory Group A, a minimum of 15 credits from Optional Group B, a maximum of 9 credits from Optional Group C.
A minimum of 40 credits must be achieved through the completion of units at Level 3 and above.
It is mandatory for Learners undertaking an Apprenticeship to complete Unit 2168 Employee Rights and Responsibilities (UK)
Mandatory Group A
Optional Group C
Minimum guided learning hours – 289 Maximum guided learning hours – 375 It also aims:
For the business owner - we offer tailored training to meet you direct needs
Call today and arrange a meeting to discuss your requirements.