Professional Holistic therapy and Beauty Training Programs
All grievances/appeals against any examination procedures, or conduct of Examiners, must be received in writing by the Administrative office within 10 working days of the examination. Appeals received beyond this time will not be considered.
On the day of the examination, if a candidate has a concern with regard to the examination, they should make an appeal through the School/College appeals procedure within 24 hours.
If the appeal is not resolved internally, the School/College must detail the complaint, stating clearly and objectively the issues. This letter should be sent, together with any evidence, plus the School evaluation form, to the CIBTAC/CIDESCO/BABTAC Administrative office. This to be received within 10 working days of the examination.
On the day of the examination, if a School/College has a concern over the Multiple Choice papers, or any individual questions, they should voice these during their 10-minute viewing of the paper with the Examiner.
The Examiner has the authority to remove or amend any questions which are not applicable to a School/College due to regional or cultural differences, or international laws.
Where a question or series of questions are challenged by the School/College, for reasons other than those listed above, these issues should be documented by the School/College and submitted in writing to the CIBTAC/CIDESCO/BABTAC Administrative office within 10 working days of the examination.
In the event that a candidate wishes to appeal against an examination result, the candidate must appeal within 5 working days of receipt of the results.
The appeal in the first instance should be considered by the School/College. If the School/College support the appeal, they should submit in writing the cause for the appeal and details of their support to the CIBTAC/CIDESCO/BABTAC Administrative office. This to be received within 10 working days of the published results.
All appeals must state clearly the grievance and should where relevant, include documented evidence or witness statements.
All grievances/ appeals will be considered by the Director of Education, taking advice from the Education Team and the decision will be forwarded to the School/College within 20 working days of receipt.
If the appeal is upheld by the Board, the results where appropriate, will be adjusted. All decisions of the CIBTAC/CIDESCO/BABTAC Board are final. Overleaf, is an information guide that schools/ colleges should issue to learners, to raise awareness. (A similar document may be issued if prior agreement is made with CIBTAC/CIDESCO/BABTAC).
CIBTAC/CIDESCO/BABTAC are committed to the maintenance and improvement of excellent academic standards in the field of beauty and holistic therapies. It aims to promote high quality learning environments in which students/ learners are stimulated and supported to achieve their full potential.
However, there may be occasions where individuals believe that an academic decision reached by the school/college or CIBTAC/CIDESCO/BABTAC is incorrect or has in some way been based on incorrect or partial information. Learners have the right to appeal against that decision without fear of reprisal or victimisation. Expect CIBTAC/CIDESCO/BABTAC to deal with an academic appeal seriously, impartially, within a reasonable timescale and, as appropriate, in confidence.
If a learner does feel aggrieved the matter should first be considered by the school/college and the learner should arrange a tutorial with a member of staff to discuss the matter. Many misunderstandings or points of clarification can be finalised at this stage.
The grounds on which CIBTAC/CIDESCO/BABTAC will consider an appeal against an academic decision are:
CIBTAC/CIDESC/BABTAC will not consider appeals on grounds other than the above, particularly:
If a student/ learner decides to submit an appeal against an academic decision of CIBTAC/CIDESCO/BABTAC, they should consult the school/college first within 24hours of the examination or the appeal or complaint.
On the day of the examination, if a learner has a concern over the Examination papers, or an individual question or the marking and grading of case studies/ portfolios, they should voice these via a college tutor to the examiner. The examiner has the authority to remove or amend any questions which are not applicable to students due to regional or cultural differences. The examiner may also choose to moderate the case study as part of the sample. This often helps to clarify marking for learners.
Where a question or series of questions are challenged by students, via the school/college, for reasons other than those listed above, these issues should be documented by the school/college and submitted in writing to the CIBTAC/CIDESCO/BABTAC administrative office within 10 working days of the examination. The same applies to grievances against CIBTAC/CIDESCO/BABTAC practical examiners.
If the appeal is not resolved internally, within the school/college, the learner should detail the complaint, stating clearly and objectively the issues. This letter should be sent, together with any evidence, to the CIBTAC Administrative office. This is to be received within 10 working days of the examinatin CIDESCO/BABTAC on. It will be examined by the Director of Education and any personal information will be treated confidentially. Such information will be kept, used and shared, where necessary and appropriate with other members of the Examination Board ( Director, Assistant Education Manager & Education Team), only for the purposes of investigating and determining the outcome of the appeal.
In the event that a candidate wishes to appeal against an examination result, the candidate must appeal within 5 working days of receipt of the results.
If learners require advice on whether they have proper grounds for an appeal or need help to present the grounds of the appeal, they can seek assistance from support staff at the school/college/training centre.
All appeals/ grievances will be considered by the Director of Education, in discussion with the Examination Board and the decision will be forwarded to the school/college within 20 working days of receipt.
If it is decided that there are no grounds for appeal, the Director of Education will inform the learner of that decision and the reasons in writing within 20 working days of receiving the initial appeal. The appeal will be dismissed and no further action will be taken.
If it is decided that there are grounds for appeal, the Director of Education will inform the learner of that decision and take one of the following courses of action, depending on the grounds of the appeal:
The composition of the appeal committee will include the Examination Board plus one member who will not have been directly involved in CIBTAC’s or CIDESCO's or BABTAC's original decision.
The appeal committee has authority to determine the way in which it will consider the appeal before it.
Appeals Code of Practice:
All complaints and appeals must be submitted in writing and adressed initially to the Principal of the school, college and/or training centre.