Customer Service CIBTAC

customer service

Customer Service

Who is this training most suited to?

Are you working in the service industry, in a hotel, shop, sports centre, wellbeing or clinic?  Do you deal with the companies customers?  If you are 16+ would like to learn how to communicate effectively and be productive with customers and clients, then this course is for you.

This really fun webinar will allow you to develop your competency in customer service by observations

What you will learn

  • Deliver customer service
  • Understand customers
  •  Principles of customer service
  • Manage personal performance and development
  • communication with customers on the telephone and in writing
  • promoting products
  • challenging customers and how to deal with them and much more

this training will help you progress to employment in customer service in a supporting role, for example:

  • Customer Service Assistant
  • Telesales Operative
  • Help Desk Assistant
  • Call Centre Advisor
  • Retail sales
  • receptionist


To find out more and how to register  call 04 3887552 or email

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